DhabaDesk Privacy Policy

Effective Date: 01/11/2024
Company Name: Mtechyard
Application Name: DhabaDesk

At Mtechyard (Dhabadesk), we value your trust and are committed to safeguarding your privacy. This Privacy Policy explains how Dhabadesk collects, uses, discloses, and protects your information in compliance with applicable laws and regulations.

1. Information We Collect

We collect information to provide better services to our users and fulfill business requirements. This includes:

1(a). Personal and Business Information

Full name, email address, phone number
Business name, address, and relevant tax identification numbers
Payment information (e.g., credit card or billing details)

1(b). Customer and Order Data

Customer names, contact details, and loyalty program activities
Order details, including food orders, payments, and delivery/pickup preferences
CRM-related customer interaction data

1(c). Technical and Usage Data

Log files, IP addresses, browser types, and device information
Application usage patterns and diagnostic data
Cookies or similar technologies for tracking user behavior

2. How We Use Your Information

We use the collected data to:

Provide and manage Dhabadesk services, including order management, loyalty programs, and CRM
Improve application performance, user experience, and business processes
Facilitate customer support, communication, and issue resolution
Send transaction updates, notifications, and critical service-related messages
Process payments and business transactions securely
Comply with legal requirements and protect against fraud, abuse, or security issues

3. Legal Basis for Processing Data

We process your personal data under the following legal grounds:

Performance of a Contract: To deliver the services agreed upon with you
Legitimate Interests: To operate, improve, and secure our services
Consent: Where you provide explicit consent (e.g., for marketing)
Legal Obligations: To comply with applicable legal requirements

4. Sharing and Disclosure of Data

We do not sell your personal or business data. However, we may share data with trusted third parties in the following cases:

Service Providers: We partner with trusted vendors (e.g., cloud storage, payment processors) who process data on our behalf under strict confidentiality agreements.
Legal Compliance: If required to comply with legal obligations, court orders, or law enforcement requests.
Business Transfers: In connection with mergers, acquisitions, or sale of assets, where your
data may be transferred to the new entity. Any third-party processing of your data will comply with this Privacy Policy and applicable laws.

5. Data Retention

We retain your data for as long as necessary to:

Fulfill our service commitments to you
Comply with legal, tax, or accounting requirements
Resolve disputes and enforce agreements

Once the retention period expires, we securely delete or anonymize your data.

6. Your Rights

You have the following rights regarding your personal data:

Right to Access: Request access to the data we hold about you.
Right to Rectify: Correct inaccurate or incomplete information.
Right to Erase: Request the deletion of your data where no longer necessary.
Right to Object: Object to the processing of your data for marketing or legitimate interests.
Right to Restrict: Request that we limit the processing of your data.
Right to Data Portability: Receive a copy of your data in a structured format.

To exercise any of these rights, please contact us using the information in Section 9.

7. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes:

Data Encryption: Encryption of sensitive information during storage and transmission
Access Controls: Restricted access to data based on role and need
Regular Audits: Continuous monitoring and security assessments While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

8. Cookies and Tracking Technologies

DhabaDesk uses cookies and similar technologies to:

Enhance user experience and improve application performance
Track usage patterns and gather analytics
Remember user preferences for easier access

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the application.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any significant changes will be communicated through notifications within the application or via email. The “Effective Date” at the top will indicate the most recent revision.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: info@dhabadesk.com
Phone: +91 08081453138
Address: B-29 Phase 1, Udyog Nagar, Kanpur UP 208022

By using DhabaDesk, you agree to the terms outlined in this Privacy Policy.